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Mastering Civility

Audiobook (Includes supplementary content)
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.


In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.


Expand title description text
Publisher: Hachette Audio Edition: Unabridged

OverDrive Listen audiobook

  • ISBN: 9781478944348
  • File size: 151474 KB
  • Release date: December 27, 2016
  • Duration: 05:15:34

MP3 audiobook

  • ISBN: 9781478944348
  • File size: 151490 KB
  • Release date: December 27, 2016
  • Duration: 05:16:33
  • Number of parts: 5

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Formats

OverDrive Listen audiobook
MP3 audiobook

Languages

English

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.


In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.


Expand title description text